Comments on: Utah Jiffy Lube owner, concerned about reputation management, calls me back

By: Craigslist Search

Craigslist Search — Tue, 30 Jun 2009 04:36:04 +0000

+1 for Davin. Will never use their service again.

By: David Mink

David Mink — Sun, 29 Mar 2009 04:08:09 +0000

@Mark – Thank you for the comment. I wish I could say that surprises me, but I will certainly NEVER use a Jiffy Lube again.

By: Mark

Mark — Sat, 28 Mar 2009 19:24:59 +0000

The You Tube video that Andrew posted is incredible! My son has a friend who worked at the Highland JiffyLube and told him that they did the same things that it showed in the video all the time but I didn’t believe that the company would do something like that. Well apparently it is a corporate culture.

By: David Mink

David Mink — Sat, 20 Dec 2008 15:27:27 +0000

@Nate – You bring up a great point as to providing information to other potential customers. Nice job with http://utahcountyreviews.com. I will definitely utilize that site in the future.

Another one of my friends started a site called gomerknows.com which is a review site specifically for mechanics and auto shops. His whole intention was to help honest shops get business and to help potential customers spot the dishonest shops before “auto repair hell” set in. (Unfortunately, I think his seed money has failed and that he will have to give things another go down the road. It was a great idea and I hope he can resurrect it.)

By: David Mink

David Mink — Sat, 20 Dec 2008 15:18:49 +0000

@Big Hoss – I don’t know if I am the wrong guy, but I did tell the store manager that “I am an attorney and own an Internet marketing firm, and I want you to know that I will do every thing in my power to make sure that you do your job.” (By the way, I did not ‘go there’ until he made it clear he had no intentions of listening to me or helping me.)

His response was, “Don’t give me that crap. I don’t care who you are….”Fair enough, but hopefully if I have accomplished anything, it is that next time Mike will actually listen to one of his customers and try a little bit harder to make something within his power happen to solve one of his employers problems.

By: Nate Moller

Nate Moller — Sat, 20 Dec 2008 06:53:33 +0000

This is awesome! I'm really surprised you got a call and give some of the guys at Jiffy Lube a tip of the cap. I had a similar experience with reputation management at the Provo Utah Taco Bell. Not only did we wait for our "fast food" for over 40 minutes, but we got the "LAMEST" (is that a word) excuse as to why the Provo Utah Taco Bell is pathetic. If you Google Utah Taco Bell, Provo Utah Taco Bell, or similar phrases, you'll see how they're not protecting their reputation online either. Look forward to how Jiffy Lube resolves this whole mess they got themselves in to. I definitely wouldn't remove the post. In fairness to other customers that are checking options, they have to know what happened, especially if Jiffy Lube comes back and completely resolves the situation - they can win back some trust.

By: Big Hoss

Big Hoss — Sat, 20 Dec 2008 04:39:48 +0000

They sure messed with the wrong guy. I love that you did this. You better not stop this onslaught if they don’t make things right.

By: Mat Siltala

Mat Siltala — Sat, 20 Dec 2008 02:12:39 +0000

@David Mink
Don’t forget what these idiots put you through (how far did you have to walk in the snow during a snow storm?) – if it wasn’t caught on tape, and if you didn’t write what you did they would not feel bad and would be laughing at you.

By: Andrew Melchior

Andrew Melchior — Sat, 20 Dec 2008 01:18:23 +0000

At least the owner tried. That is a good sign. However, my trust in Jiffy Lube is gone totally. Check this video out: http://www.youtube.com/watch?v=wiCAJ8ULnaI&feature=related.

By: David Mink

David Mink — Fri, 19 Dec 2008 22:08:47 +0000

@Mat – I guess there is no way to be sure, but I did feel that “Matt” the store owner was sincere in his apology. I literally hate that this whole thing happened and I don’t get any satisfaction out of rubbing their noses in a mistake. (In fact, I may remove these posts sometime soon). However, I do feel that I got the short end of the stick and am glad to see people our making an effort to right the wrong.