Dream Systems Media Blog

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The blog of Dream Systems Media, a trend setting Internet marketing firm, with locations in Utah and Arizona

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Posts Tagged ‘reviews’

Can You Be Bought?

April 6th, 2009
Can You Be Bought?

Can You Be Bought?

I am talking about reviews, and review sites.  This is just something I was wondering if other people struggled with too, especially after an experience I had over the weekend that involved some really hard thinking about the subject. I am a huge fan of reviews and people giving their honest opinions, but I am also a huge fan of businesses doing everything they can to eliminate negative results and trying to remedy a problem.

I just don’t feel right about naming the business here (I am sure if you dug deep enough you could figure it out), but lets just put it this way – I did a pretty bad review (but 100% honest) because of an experience I had that was not good at all. It was a food place, and the actual owner of the place contacted me about the review and asked me if I would be willing to give his place a second chance? I want to make this clear – he never once asked me to take the review down, just to give his place a second chance.  Here is the kicker though, he offered me a gift card that would cover the cost of my meal to try them again.

Reputation Management , ,

The 6 Steps Of Good Online Customer Service

December 19th, 2008

Dave posting yesterday about how bad customer service can effect your online reputation got me thinking today. It made me want to share some tips how we (Dream Systems Media) practice good customer service with our own businesses, and get amazing testimonials sent to us.

IMO – The first rule of customer service is to be a good listener. If you are not able to sit and listen to your customer without getting defensive thinking you know everything then you will never do well at the customer service game. Anytime issues arrive we make sure and do everything we can to build a relationship of trust, even if they are start raving mad at something that has happened.

Reputation Management , ,

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