Today I read a post by Matt McGee – 5 Ways Negative Reviews Are Good For Business – I just want to expand on one of them here, but hat tip to Matt for posting this. It really is worth a read!
The point I want to take a closer look at here is: They help you make better business decisions.
You don’t set up a business hoping it receives tons of negative reviews. My guess is most (legitimate) business owners that have a ton of negative reviews are truly sad about them, and didn’t set up their business planning on getting them.
Where I think businesses do fail:
Reputation Management
negaative reviews, Reputation Management, reputation monitoring
Can You Be Bought?
I am talking about reviews, and review sites. This is just something I was wondering if other people struggled with too, especially after an experience I had over the weekend that involved some really hard thinking about the subject. I am a huge fan of reviews and people giving their honest opinions, but I am also a huge fan of businesses doing everything they can to eliminate negative results and trying to remedy a problem.
I just don’t feel right about naming the business here (I am sure if you dug deep enough you could figure it out), but lets just put it this way – I did a pretty bad review (but 100% honest) because of an experience I had that was not good at all. It was a food place, and the actual owner of the place contacted me about the review and asked me if I would be willing to give his place a second chance? I want to make this clear – he never once asked me to take the review down, just to give his place a second chance. Here is the kicker though, he offered me a gift card that would cover the cost of my meal to try them again.
Reputation Management
online reputation, reputation monitoring, reviews
