Highland Utah Jiffy Lube will want reputation management
December 18th, 2008
Occasionally I experience something in the business world either so good or so bad that I cannot help but blog about it. My goal (beyond ranting) is to remind the business owners who read this blog about the priceless value of real customer service, as well as providing a taste of the business-crippling effects that spawn from bad customer service.
The Good
A few weeks ago, Andrew and I were introduced to a new restaurant by a client. This Utah Thai Food Restaurant was a refreshing experience in every way: 1) The food was outstanding, 2) The service was TOP NOTCH (the ladies we interacted with were the definition of customer service), and 3) The owner gave us complimentary homemade coconut ice cream just because we had never had any before.
