You know me, I am a sucker for businesses that take care of me, and I can’t seem to stop blogging about them either. The latest comes after I tried (and failed) to buy my brother an 60 inch Sony WEGA HDTV as a wedding gift.
Best Deal In Town, Temple Arizona
I asked my brother where he wanted me to get it from, and he said he knew this place that had the best deals anywhere in town – Ironically enough called Best Deal In Town. So we headed down to this place and I found an amazing 60 inch Sony Wega DLP that he had knocked down to $699 (originally $850) but gave me a deal cause I talked to him about it being my brothers wedding and all. I purchase it, take it to his house and go to hook it up and it no longer works as it did in the store – since this is a wholesale place and often times you are buying display (fully tested from factory) models I guess things like this happen.
General
best deal in town, customer service, tempe arizona
The Biggest Catch of the Day
This most recent weekend I had the chance to go ice fishing with a group of friends. We went to Fish Lake in Central Utah and it was great experience, considering it was my first time out on the ice. I have been fishing on many occasions in the past, as it has been a hobby of mine since I was young, but have never been ice fishing. While reeling in the biggest catch of the day (as you can see from the picture the fishing this round wasn’t great), I started thinking that often times business owners are looking to catch the big one, but in the process forget the many existing clients that have kept them going back to the lakes, and often times kept “food on the table”. I thought about this on several occasions throughout the morning, and on the drive home, and it has inspired me to post today on what SEOs need to do to provide good customer service to their clients, thus keeping them as clients.
Business, Entrepreneur, SEO
customer service, SEO
Thumbs Down to bad business!
You know, I am no longer amazed at the number of off line businesses going under these days, IMO, I think some probably deserve to be going under and here’s my rant why. They would like to blame it on the bad economy, but in some cases I think they need to take a look internally at their bad business practices involving customer service!
Industry News
Business, customer service, offline business, online business
Dave posting yesterday about how bad customer service can effect your online reputation got me thinking today. It made me want to share some tips how we (Dream Systems Media) practice good customer service with our own businesses, and get amazing testimonials sent to us.
IMO – The first rule of customer service is to be a good listener. If you are not able to sit and listen to your customer without getting defensive thinking you know everything then you will never do well at the customer service game. Anytime issues arrive we make sure and do everything we can to build a relationship of trust, even if they are start raving mad at something that has happened.
Reputation Management
customer service, reviews, testimonials
