Are You Listening To Your Clients?
February 3rd, 2009
I had a great conversation with a client last night that lasted until 10 PM. I usually don’t schedule meetings that late (or like them) but in this situation I had no other choice. It turns out that it ended up being a good meeting that involved a lot of listening. It got me thinking about the way we listen to our clients.
Often times we (Internet marketing/SEO folks) talk with smart, capable business owners who don’t understand what we do, and we end up doing all the talking, and get use to doing all the talking. Sometimes we do so much talking we don’t take the time to listen to what our clients are saying, or what they really need from us. I know I have been guilty of this in the past!
