Comments on: Highland Utah Jiffy Lube will want reputation management

By: David Mink

David Mink — Fri, 03 Jul 2009 17:37:56 +0000

@ZZ Nice point if I had a key fob with auto locks, but I don’t, more importantly the store owner caught his guys on video locking my keys in the car.

By: ZZ

ZZ — Thu, 02 Jul 2009 14:01:54 +0000

Here is the deal. If the car is a Japanese brand and it has the key fob with auto door locking and unlocking and you leave the keys anywhere that is within the range of the fob they will automatically lock the car doors when unattended for a short period of time. Thus it is possible the doors locked by themselves. When going to a service station of any kind or a public parking place – anywhere the car is going to be left with the keys – you should take the extra key and keep it in your pocket for these very reasons. Also, the gentlemen would have left his keys in the ignition the auto lock would not have activated the locking sequence.

By: David Mink

David Mink — Tue, 06 Jan 2009 20:13:03 +0000

@John – I completely understand that not all J Lubes in the world are like the one that I had the unfortunate experience of doing business with. In fact, I realize that Highland Jiffy Lube probably does a great job 90% of the time. That is why this post was about my specific experience, with this specific branch of J Lube, and the specific store manager that acted like a novice.

My best friend from high school manages a Jiffy Lube in ABQ NM and I decided to share this experience with him in order to get his take on the situation and frequency of problems like this. He was floored to hear the steps that the Highland J Lube crew took.

By: John Hollar

John Hollar — Tue, 06 Jan 2009 01:43:14 +0000

As a side not, JL International and their customer service policies were not followed. JLI customer service number is 1-800-344-6933. If you really want to do something about the lack of customer service I would encourage you to call the people who are dedicated to your satisfaction

By: John Hollar

John Hollar — Tue, 06 Jan 2009 01:35:47 +0000

I hope you understand that not all Jiffy Lubes are like the one you went to. I manage a Jiffy Lube and have never run into this kind of problem. First off, “KID” should also have asked you to roll down the drivers side window. We do this not only to avoid the problem you ran into, but also so that the technicians can communicate effectively during your service. In the case that I might run into this problem, my upper level management has the same philosophy as myself… Take care of the customers that you do have. Calling a locksmith should have been no problem, and if it was neccesary, should have been handled way before you had to even ask. Jiffy Lube has over 2400 stores in the US alone and is the largest quick oil change company in the world. It is a shame that the mistakes of the few sc**w it up for those of us that care for our customers, and greet them with a smile three thousand miles later

By: Mat Siltala

Mat Siltala — Mon, 22 Dec 2008 15:25:25 +0000

@Nate Moller
If it gets you to not stop there, then – “mission accomplished”

By: Nate Moller

Nate Moller — Mon, 22 Dec 2008 06:56:56 +0000

@Mat Siltala I agree that I probably won't stop by Jiffy Lube in Highland any time soon, mostly because it is geographically stupid for me to do so, but I guess my point is that we don't want to turn in to a RipOffReport.com who makes business PAY to get bad press off their site. To me, the negative Word of Mouth advertising will serve its purpose in this case. It sucks for them that they happened to step on the wrong toes!

By: David Mink

David Mink — Sat, 20 Dec 2008 15:43:01 +0000

@Paul Brown @Paul - I do appreciate the call that I have received from the store owner. I blogged about his offer to me in the next post.

By: David Mink

David Mink — Sat, 20 Dec 2008 15:41:37 +0000

@Kevin – Thanks for commenting. You won’t believe this, but the guys at the station told me that keys get locked in cars semi-regularly at the J Lube. This comment prompted me to suggest to the store owner that they have a sign at the bay when you pull up which reads, “Please roll down your window.” The store owner told me it is actually part of their protocol (that KID should have followed) to ask each customer to roll down his/her window before exiting the car. So… as one of the Jiffy Luber higher ups told me yesterday, “it was just a comedy of errors.”

By: kevin

kevin — Sat, 20 Dec 2008 15:14:02 +0000

what a joke. That guy has no business being a store manager if he can’t resolve that type of situation. How is it even possible to lock your keys in your car at jiffy lube? They always have you leave the door open.