Comments on: Are You Causing Your Own Reputation Problems? http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/ Read from the Dream Systems Media online marketing blog covering topics related to SEO and internet business blog for ecommerce businesses and small business owners and marketers. Thu, 09 Feb 2012 18:31:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Traci http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-9451 Traci Thu, 19 Jan 2012 22:52:19 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-9451 Perhaps Yelp needs to do more work on the algorithm they use to decide which reviews should be filtered. When I've looked at reviews that were filtered, more than half of them appear to be perfectly valid reviews. In fact, a few of them were somewhat critical - with 1-star or 3-star ratings, all extremely well-reasoned and none appearing false or fictitious. Perhaps simply erring in what is believed to be a safe direction isn't sufficient. Given the number of disgruntled former Yelp reviewers, I have to wonder if Yelp hasn't introduced an entirely new source of bias into their system - albeit inadvertently. I'd be happy to refer a few statisticians. Perhaps Yelp needs to do more work on the algorithm they use to decide which reviews should be filtered. When I’ve looked at reviews that were filtered, more than half of them appear to be perfectly valid reviews. In fact, a few of them were somewhat critical – with 1-star or 3-star ratings, all extremely well-reasoned and none appearing false or fictitious. Perhaps simply erring in what is believed to be a safe direction isn’t sufficient. Given the number of disgruntled former Yelp reviewers, I have to wonder if Yelp hasn’t introduced an entirely new source of bias into their system – albeit inadvertently. I’d be happy to refer a few statisticians.

]]> By: Kristen B. http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-9289 Kristen B. Thu, 12 Jan 2012 11:02:05 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-9289 Yelp is a good site where anyone could find reviews of the establishment before trying it for themselves. Unfortunately, I remember that some people are affected with the bad reviews and some of them even sued the reviewers who gave them bad reviews. I just hope that the consumers will use this review site responsibly and it wouldn't be abused in one way or another. Yelp is a good site where anyone could find reviews of the establishment before trying it for themselves. Unfortunately, I remember that some people are affected with the bad reviews and some of them even sued the reviewers who gave them bad reviews. I just hope that the consumers will use this review site responsibly and it wouldn’t be abused in one way or another.

]]> By: Elliot Pearson http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-9288 Elliot Pearson Thu, 12 Jan 2012 09:26:03 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-9288 I think the best way to promote real reviews is whenever a customer is very complementary about the product or service to then give them a piece of paper with links to several review sites where my business is listed and simply tell them I would appreciate it of they would write the same think in a review as they just said to me. A simple honest request without trying to buy their vote or game the system I think the best way to promote real reviews is whenever a customer is very complementary about the product or service to then give them a piece of paper with links to several review sites where my business is listed and simply tell them I would appreciate it of they would write the same think in a review as they just said to me. A simple honest request without trying to buy their vote or game the system

]]> By: Nabil http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-6807 Nabil Fri, 04 Nov 2011 11:21:36 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-6807 That guy (and his company) got freaking owned. I love the power we consumers have thanks to social media and the web. And oh, I can't seem to find out what the company is named. I wanna know so I can do a google search for it and see if the page ranks above their own website or not :) That guy (and his company) got freaking owned.

I love the power we consumers have thanks to social media and the web.

And oh, I can’t seem to find out what the company is named. I wanna know so I can do a google search for it and see if the page ranks above their own website or not :)

]]> By: Joe http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-5821 Joe Sun, 18 Sep 2011 03:08:50 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-5821 A blog post I have written on the subject... http://www.718c.com/2011/08/31/yelp-v-me/ A blog post I have written on the subject…

http://www.718c.com/2011/08/31/yelp-v-me/

]]> By: Joe http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-5820 Joe Sun, 18 Sep 2011 03:02:05 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-5820 My business has 70+ 5-star reviews, all earned with very hard work and sacrifices by myself and my family. Yelp shows 7 of them (also, our 1 "bad" one seems to permanently stick). In my frustration-fueled research, I have found no other listing with such a percentage filtered. Read them (718 Cyclery in Brooklyn, NY), and tell me they are shills or my 70+ brothers-in-law. Yelp says the err on the side of the consumer with their filter (their own words), then why do they keep asking me to advertise? Maybe if they erred on the side of the small business owners busting their butts, I would consider it. Dont get me started on this one-way review culture...are these people also living review-able 5-star lives? I think if you are going to review someone's business (who works their ass off and sacrifices to make it happen), you too need to have some accountability and be review-able yourself. My business has 70+ 5-star reviews, all earned with very hard work and sacrifices by myself and my family. Yelp shows 7 of them (also, our 1 “bad” one seems to permanently stick). In my frustration-fueled research, I have found no other listing with such a percentage filtered. Read them (718 Cyclery in Brooklyn, NY), and tell me they are shills or my 70+ brothers-in-law.

Yelp says the err on the side of the consumer with their filter (their own words), then why do they keep asking me to advertise? Maybe if they erred on the side of the small business owners busting their butts, I would consider it.

Dont get me started on this one-way review culture…are these people also living review-able 5-star lives? I think if you are going to review someone’s business (who works their ass off and sacrifices to make it happen), you too need to have some accountability and be review-able yourself.

]]> By: Allen http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-5008 Allen Tue, 07 Jun 2011 18:22:20 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-5008 One possible lesson here is that if you want to slam one of your competitors, you can do so indirectly by creating a bunch of obvious profiles that blatantly shill your competitor's business profile on yelp. Not only will Yelp eventually filter out those reviews, you'll then be able to convince yelpers that your competitor is a low-life scum bag and post negative reviews of them for you. One possible lesson here is that if you want to slam one of your competitors, you can do so indirectly by creating a bunch of obvious profiles that blatantly shill your competitor’s business profile on yelp. Not only will Yelp eventually filter out those reviews, you’ll then be able to convince yelpers that your competitor is a low-life scum bag and post negative reviews of them for you.

]]> By: Carolyn Seeger http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-5006 Carolyn Seeger Tue, 07 Jun 2011 14:42:12 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-5006 This hidden review system has made most of the 5 star reviews, from very satisfied customers, not show up on my site. It's really too bad that the 6 or 7 reviews from very satisfied clients aren't rated or there for the public or other potential clients to see. It's not an accurate rating of all of the customers, truyl it's not. I din't ask have AAG rated or reviewed by any clients. No reviews were written by us. Tooooooo bad because Yelp seems, because of the filter, no to give a true picture of the company. This hidden review system has made most of the 5 star reviews, from very satisfied customers, not show up on my site. It’s really too bad that the 6 or 7 reviews from very satisfied clients aren’t rated or there for the public or other potential clients to see.
It’s not an accurate rating of all of the customers, truyl it’s not. I din’t ask have AAG rated or reviewed by any clients. No reviews were written by us. Tooooooo bad because Yelp seems, because of the filter, no to give a true picture of the company.

]]> By: zak http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-4551 zak Sat, 05 Mar 2011 02:42:07 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-4551 Our new business had 5 reviews, and two have been filtered. Pretty disheartening. It's not like we wrote them ourselves, they were just normal customer reviews. Our new business had 5 reviews, and two have been filtered. Pretty disheartening. It’s not like we wrote them ourselves, they were just normal customer reviews.

]]> By: roger http://www.dreamsystemsmedia.com/blog/index.php/are-you-causing-your-own-reputation-problems/comment-page-1/#comment-4504 roger Sat, 26 Feb 2011 01:11:40 +0000 http://www.dreamsystemsmedia.com/blog/?p=1591#comment-4504 i just found out my review has been filtered too. i spent time writing that, feel kinda cheated. how do i prove that i'm a real person? i just found out my review has been filtered too. i spent time writing that, feel kinda cheated. how do i prove that i’m a real person?

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